These Terms and Conditions govern the use of www.alhammam.gr and the booking, purchase and use of services offered by BATH HOUSE MON IKE, trading under the brand name Al Hammam Traditional Baths. By using the website, making a booking, purchasing a gift card or receiving a service, you agree to these Terms and Conditions.
1. Business Information
The services are provided by BATH HOUSE MON IKE, Greek Tax/VAT ID (AFM) 801380145, registered office at Tripodon 16, Athens 10558, Greece, trading as Al Hammam Traditional Baths.
2. Services
Al Hammam Traditional Baths offers hammam rituals, massage services, facial treatments, body treatments, add-ons, couples experiences, gift cards and related wellness services. The availability, duration, content, price and location of each service may vary and are displayed on the website, booking system, printed catalogue or at the relevant location.
Service descriptions are provided for general information and may be adjusted due to operational needs, therapist availability, safety reasons, customer suitability or force majeure events.
3. Bookings and Appointments
- Bookings may be made online, by telephone, by email, by WhatsApp, through the website or directly at the location, depending on availability.
- Submitting a booking form or booking request does not constitute a confirmed reservation.
- A booking is confirmed only after Al Hammam has checked availability and the customer has received an Approved / Confirmation email from Al Hammam.
- Most bookings are paid at the location. In some cases, a deposit or full prepayment may be requested before confirmation.
- Customers are responsible for ensuring that the selected location, date, time, service, number of guests and contact details are correct.
- We may contact you before the appointment to confirm details, request additional information or notify you of changes.
4. Arrival Time and Late Arrival
Guests should arrive at least 15 minutes before the scheduled appointment. Late arrival may reduce the duration of the service so that subsequent appointments are not delayed. The full service charge will still apply. If a guest arrives too late for the service to be provided safely or properly, the booking may be treated as a late cancellation or no-show in accordance with the cancellation policy.
5. Prices, Payments and Taxes
- Prices displayed on www.alhammam.gr and in the booking system are shown in euros and include applicable VAT.
- Prices, services and descriptions may change from time to time. Any such changes will not affect an already confirmed booking unless the customer agrees to the change.
- Most bookings are paid at the location. In some cases, a deposit or full prepayment may be requested before confirmation.
- Online payments may be processed by third-party payment providers. Al Hammam is not responsible for payment failures caused by banks, card issuers or payment processors.
6. Cancellation, Rescheduling and No-Show Policy
Cancellation or rescheduling requests must be sent by email to info@alhammam.gr. The applicable notice period is calculated from the date and time the customer’s email is received.
- 48 hours or more before the scheduled appointment: the booking may be changed without charge, or any prepaid amount will be refunded in full.
- Between 24 hours and less than 48 hours before the scheduled appointment: 50% of the service value will be charged and, where payment has already been made, 50% of the prepaid amount will be refunded.
- Less than 24 hours before the scheduled appointment or in case of a no-show: 100% of the service value will be charged and no refund will be issued.
These cancellation and rescheduling rules apply unless Al Hammam has expressly agreed otherwise in writing.
7. Refunds
Refunds due under these Terms will normally be processed using the original payment method, unless otherwise agreed. Processing times may vary depending on banks, card issuers and payment providers.
If Al Hammam cancels a confirmed booking and no acceptable rescheduling or equivalent service is agreed with the customer, any prepaid amount will be refunded in full.
No refund will be due where the customer is not entitled to one under the cancellation policy, including in cases of late cancellation or no-show, or where a service cannot be provided safely because the customer refuses to follow safety instructions or has failed to disclose relevant health information or contraindications.
8. Gift Cards and Vouchers
- Al Hammam Gift Cards are valid for one year from the date of purchase.
- Gift Cards may be used at Al Hammam Athens and Al Hammam Chania for services and products available at the physical locations. They cannot be used for purchases on hammam-co.com.
- Gift Cards may be purchased online through alhammam.gr for electronic delivery or directly at the Athens and Chania locations. Digital and physical Gift Cards are subject to the same terms.
- Gift Cards are personal and non-transferable and may not be exchanged for cash. No cash change or cash refund will be given for any unused balance.
- Any remaining balance may be used for a future purchase within the original validity period. If the selected service or purchase exceeds the available Gift Card balance, the customer must pay the difference.
- Gift Cards cannot be combined with promotional offers, discount codes or other discounts unless expressly stated otherwise.
- Extensions may be granted only in exceptional circumstances and only where requested before the Gift Card expires. Any extension is at the discretion of Al Hammam.
- Bookings made using a Gift Card are subject to the same cancellation and rescheduling policy stated in Section 6. Where applicable, 100%, 50% or 0% of the booking value will be returned to the Gift Card according to the applicable notice period.
- Lost, stolen, damaged or unauthorisedly used Gift Cards will not normally be replaced or refunded unless Al Hammam can verify the purchase, remaining balance and circumstances.
- For Gift Cards purchased online through alhammam.gr, consumers may have a statutory right to withdraw from the purchase within 14 days from the date of purchase, where applicable under Greek and European Union consumer law. Withdrawal requests must be sent to info@alhammam.gr. Where a Gift Card has already been used in whole or in part before the withdrawal request, any refund or remaining withdrawal right will be determined in accordance with applicable law. This provision does not affect any mandatory consumer rights.
9. Health, Safety and Contraindications
Customers must inform Al Hammam staff before the service begins of any pregnancy, allergies, injuries, recent surgery, skin conditions, medical conditions, medication or other health issue that may be relevant to the safe provision of the selected service.
Customers are responsible for providing complete and accurate information regarding any known health condition or contraindication that may affect their treatment.
Al Hammam may modify, postpone or refuse a service where, in the professional judgment of the therapist or staff, proceeding may present a health or safety risk to the customer, staff or other guests.
If relevant health information is not disclosed before the service and this prevents the service from being provided safely, the applicable cancellation and refund provisions of these Terms may apply.
10. Pregnancy
Customers who are pregnant or believe they may be pregnant must inform Al Hammam staff before the service begins.
Depending on the individual circumstances and the selected service, a treatment may need to be modified, postponed or declined where staff consider that proceeding may present a safety concern.
Customers are responsible for providing any relevant information requested before the service so that the treatment can be assessed and provided as safely as possible.
11. Conduct and Hygiene
Guests must behave respectfully towards staff and other guests and must follow all hygiene, safety and facility instructions provided by Al Hammam staff.
Al Hammam may refuse to begin or may immediately stop a service in cases of aggression, harassment, threatening or abusive behaviour, intoxication, substance use or any serious health or safety risk.
Where a service is refused or stopped because of the customer’s behaviour or failure to follow reasonable safety instructions, no refund will be due.
Smoking, unauthorised photography or recording, and behaviour that materially disturbs other guests are not permitted unless expressly authorised by Al Hammam.
12. Personal Belongings
Guests are responsible for their personal belongings. Where lockers or other storage facilities are provided, guests are advised to use them and to keep valuables secure.
To the extent permitted by law, Al Hammam is not liable for loss, theft or damage to personal belongings unless caused by the proven fault or negligence of Al Hammam.
13. Minors
Customers under the age of 18 may receive services only with the consent and presence of a parent or legal guardian.
Al Hammam may refuse or modify any service for a minor where the service is considered unsuitable or where there is a health or safety concern.
14. Promotions and Special Offers
- Promotions, discounts, packages and special offers are subject to availability and to any specific terms stated at the time of the offer.
- Unless expressly stated otherwise, promotional offers, discount codes and other discounts cannot be combined with each other or with Gift Cards.
- Eligibility requirements, applicable services, locations, booking periods and validity dates may vary depending on the promotion.
- Al Hammam may modify or withdraw a promotion before a booking is confirmed. Any promotion already applied to a confirmed booking will remain valid in accordance with the terms under which it was confirmed.
15. Website Use
- www.alhammam.gr is provided for information about Al Hammam, its locations and services, for submitting booking requests, purchasing Gift Cards and contacting us.
- Users must use the website lawfully and must not attempt to interfere with its operation, gain unauthorised access, introduce malicious code or use the website in any way that may damage Al Hammam or other users.
- Al Hammam makes reasonable efforts to keep website information accurate and up to date; however, temporary errors, technical interruptions or outdated information may occasionally occur.
- Availability of information or a service on the website does not by itself guarantee appointment availability. A booking is confirmed only in accordance with Section 3 of these Terms.
16. Intellectual Property
All website content, brand names, logos, photographs, service descriptions, text, design, graphics and other materials are owned by or licensed to Al Hammam Traditional Baths, BATH HOUSE MON IKE and/or HAMMAM & CO IKE, unless otherwise stated.
Such materials may not be copied, reproduced, modified, distributed, published or used for commercial purposes without prior written permission from Al Hammam, except where permitted by applicable law.
17. Third-Party Links and Services
The website may include links to third-party websites and services, including booking tools, payment processors, map services, analytics providers, social media platforms and other external services. Al Hammam is not responsible for the content, availability, security or privacy practices of third-party websites or services.
The “Hammam & Co Shop” link directs users to the separate website hammam-co.com. Purchases made on hammam-co.com are governed by that website’s own terms and conditions, privacy policy, shipping policy and returns policy. Physical products are not sold directly through alhammam.gr.
18. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by law, Al Hammam is not liable for indirect or consequential losses, loss of profit, losses resulting from inaccurate or incomplete information provided by the customer, failures of third-party services or events outside our reasonable control.
Al Hammam remains responsible where loss or damage results from its proven fault or negligence, to the extent required by applicable law. Any cancellation by Al Hammam will be handled in accordance with the refund provisions set out in these Terms.
19. Force Majeure
Al Hammam will not be responsible for delays, changes or inability to provide a service where these result from circumstances beyond its reasonable control, including natural disasters, extreme weather, power or utility failures, strikes, public health measures, government restrictions, technical failures, equipment breakdowns, supplier failures, emergencies or other force majeure events.
Where reasonably possible, Al Hammam may offer to reschedule the appointment or provide an equivalent service.
If Al Hammam cancels a confirmed booking and no acceptable rescheduling or equivalent service is agreed with the customer, any prepaid amount relating to that booking will be refunded in full, subject to applicable law.
20. Changes to These Terms
Al Hammam may update or amend these Terms and Conditions from time to time to reflect changes in services, business practices, legal requirements or operational procedures.
The current version will be published on www.alhammam.gr and will apply from the date stated on the website.
Changes to these Terms will not alter the agreed price or material conditions of an already confirmed booking unless required by law or expressly agreed with the customer.
21. Governing Law and Jurisdiction
These Terms and Conditions and any dispute arising from or relating to the use of www.alhammam.gr, bookings, Gift Cards or services provided by Al Hammam are governed by the laws of Greece.
Any dispute will be subject to the jurisdiction of the competent courts determined in accordance with applicable Greek and European Union law, without prejudice to any mandatory rights or protections available to consumers under applicable law.
22. Contact
For questions regarding these Terms and Conditions, bookings, cancellations, rescheduling, refund requests, Gift Cards or Al Hammam services, please contact us by email at: info@alhammam.gr
Cancellation, rescheduling and refund requests must be sent to info@alhammam.gr. Any applicable notice period under these Terms is calculated from the date and time the customer’s email is received at this address.