These Terms and Conditions govern the use of www.alhammam.gr and the booking, purchase and use of services offered by BATH HOUSE MON IKE, trading under the brand name Al Hammam Traditional Baths. By using the website, making a booking, purchasing a gift card or receiving a service, you agree to these Terms and Conditions.
1. Business Information
The services are provided by BATH HOUSE MON IKE, Greek Tax/VAT ID (AFM) 801380145, registered office at Tripodon 16, Athens 10558, Greece, trading as Al Hammam Traditional Baths.
2. Services
Al Hammam Traditional Baths offers hammam rituals, massage services, facial treatments, body treatments, add-ons, couples experiences, gift cards and related wellness services. The availability, duration, content, price and location of each service may vary and are displayed on the website, booking system, printed catalogue or at the relevant location.
Service descriptions are provided for general information and may be adjusted due to operational needs, therapist availability, safety reasons, customer suitability or force majeure events.
3. Bookings and Appointments
- Bookings may be made online, by telephone, by email, by WhatsApp, through the website or directly at the location, depending on availability.
- A booking is confirmed only when you receive a confirmation from us or from the booking system.
- You are responsible for checking that the selected location, date, time, service, number of guests and contact details are correct.
- We may contact you before the appointment to confirm details, request additional information or notify you of changes.
4. Arrival Time and Late Arrival
Guests should arrive at least [insert recommended arrival time, e.g. 15 minutes] before the scheduled appointment. Late arrival may reduce the duration of the service so that subsequent appointments are not delayed. If you arrive too late for the service to be provided safely or properly, the booking may be treated as cancelled or no-show according to the applicable cancellation policy.
5. Prices, Payments and Taxes
- Prices are shown in euros and include applicable taxes unless stated otherwise.
- Prices may change from time to time. The applicable price is the price confirmed at the time of booking or purchase, unless an obvious error has occurred.
- Payment may be required in advance, at the time of booking or at the location, depending on the service and booking channel.
- Online payments may be processed by third-party payment providers. We are not responsible for payment failures caused by banks, card issuers or payment processors.
6. Cancellation, Rescheduling and No-Show Policy
Cancellation and rescheduling rules should be clearly displayed during the booking process and may vary by service, package, group size or special offer. Unless a more specific policy is stated at the time of booking:
- Requests to cancel or reschedule should be made as early as possible through the contact channel used for the booking or the official contact details on the website.
- Cancellations or rescheduling requested within [insert cancellation window, e.g. 24 or 48 hours] before the appointment may be subject to a cancellation fee or loss of deposit.
- No-shows may be charged up to the full price of the service.
- Special packages, couples experiences, group bookings, promotional offers and gift card bookings may be subject to different cancellation rules.
7. Refunds
Refunds, where applicable, will be processed using the original payment method unless otherwise agreed. Refund timing may depend on banks and payment processors. No refund is guaranteed where a guest fails to attend, arrives too late, refuses to follow safety instructions or fails to disclose relevant contraindications.
8. Gift Cards and Vouchers
- Gift cards or vouchers are valid only for the services, value, location and period stated on the gift card or in the purchase confirmation.
- Gift cards are not redeemable for cash, unless required by law.
- Lost, stolen or unauthorisedly used gift cards may not be replaced unless we are able to verify the purchase and remaining value.
- Gift card bookings are subject to availability and to these Terms and Conditions.
- Expiry dates, transferability, refundability and partial redemption rules should be displayed at the time of purchase.
9. Health, Safety and Contraindications
Hammam, massage, facial and wellness services may not be suitable for all guests. You must inform us before your appointment if you are pregnant, have allergies, skin conditions, injuries, recent surgery, heart or circulatory conditions, respiratory issues, fever, infection, contagious illness, serious medical conditions, or any other condition that may affect the safe provision of services.
We may refuse, modify, interrupt or stop a service if we believe that providing it may be unsafe, unsuitable or contrary to professional standards. Our services are wellness services and do not constitute medical diagnosis, medical treatment or medical advice.
10. Pregnancy
Pregnancy-related services may be subject to specific restrictions, trimester requirements, therapist availability and safety screening. Guests who are pregnant should inform us before booking and should consult their doctor where appropriate.
11. Conduct and Hygiene
- Guests must behave respectfully towards staff and other guests.
- Abusive, threatening, discriminatory, intoxicated, unsafe or inappropriate behaviour may result in refusal or termination of the service without refund.
- Guests must follow hygiene, safety and facility instructions provided by staff.
- Smoking, alcohol consumption, unauthorised photography, recording and disturbance of other guests are not permitted unless expressly allowed.
12. Personal Belongings
Guests are responsible for their personal belongings. We recommend that you do not bring valuable items to the premises. To the extent permitted by law, we are not liable for loss, theft or damage to personal belongings unless caused by our proven fault or negligence.
13. Minors
Minors may use services only where permitted by law, suitable for their age and with the consent and/or presence of a parent or legal guardian as required by Al Hammam Traditional Baths. We may refuse a service to a minor if we consider it unsuitable or unsafe.
14. Promotions and Special Offers
Promotions, discounts, packages and special offers are subject to availability and to any specific terms stated with the offer. They may not be combined with other offers unless explicitly stated. We may withdraw or amend promotions at any time, without affecting bookings already confirmed unless legally permitted.
15. Website Use
- You may use the website only for lawful purposes and in accordance with these Terms and Conditions.
- You must not misuse the website, attempt to gain unauthorised access, introduce malware, scrape data without permission or interfere with the website operation.
- We may suspend access to the website for maintenance, updates, security reasons or technical issues.
16. Intellectual Property
All website content, brand names, logos, photographs, service descriptions, text, design, graphics and other materials are owned by or licensed to BATH HOUSE MON IKE / Al Hammam Traditional Baths unless otherwise stated. You may not copy, reproduce, modify, distribute or use such materials for commercial purposes without prior written permission.
17. Third-Party Links and Services
The website may include links to third-party websites, booking tools, payment processors, map services, social media platforms or other services. We are not responsible for the content, security, availability or privacy practices of third-party services. Your use of third-party services may be subject to their own terms and policies.
18. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. Subject to applicable law, Al Hammam Traditional Baths is not liable for indirect, incidental or consequential losses, loss of profit, loss of enjoyment, loss caused by incorrect information provided by the guest, third-party service failures or events beyond our reasonable control.
19. Force Majeure
We are not liable for delay, cancellation or failure to perform caused by events outside our reasonable control, including natural disasters, extreme weather, power outages, strikes, public health measures, government restrictions, technical failures, supplier failures or other force majeure events. In such cases we may offer rescheduling, credit or other solution in accordance with applicable law and the circumstances.
20. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be available on www.alhammam.gr. The terms applicable to a booking are generally those in force at the time the booking is confirmed, unless changes are required by law or relate to operational, safety or security reasons.
21. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Greece. Any dispute will be subject to the competent courts of Greece, unless mandatory consumer protection rules provide otherwise.
22. Contact
For questions about bookings, services, cancellations, gift cards or these Terms and Conditions, please contact Al Hammam Traditional Baths through the contact details published on www.alhammam.gr or at: info@alhammam.gr